What is your role at Mid-Cape? Account Manager/Outside Sales
What led you to a career with Mid-Cape? I was a frustrated contractor, who needed a change. I have a mutual friend with then site manager Mike Andrews, who told me about a contractor sales position in Orleans. I interviewed with Skip Carleton and Marie Hanson on January 9, 2014 and started June 16th. That may sound like a long time, but we are both “Cape Coddy”.
Describe Mid-Cape in three words: First there aren’t 3 words that do MCHC justice, but I’ll try longevity, homegrown, together
What is your biggest accomplishment at Mid-Cape so far? I was asked to fill the shoes of one of the most successful and longest tenured Salesman with an account that he nurtured for 35+ years. I felt that I had earned the trust and respect of those I worked for and with.
What is something working at Mid-Cape has taught you? Working at MCHC has taught me many things in the past 3 ½ years. The most important is to have more patience, a virtue that I have yet to master.
So far, what has been your favorite memory at Mid-Cape? I was working at contractor sales in Orleans for maybe 4 months. John Goff (son) came in looking for a door for a wine cellar, not just any door but an arched double door. Much to my surprise, he came to me over the 2 others in the office with much more experience. I must have spent 2 months on this door. I’d get a quote, and then the shop drawing would be wrong, send it back and forth several times. It’s finally about to go to order….he then tells me he needs windows to match for bookends on this wall. After several attempts I convinced Simpson Door Company to make the windows stating they will never see any weather. John comes in and says we can order it if MCHC can make trim for it. Kevin Brown agrees he can do it. 12 weeks later the door arrives in Orleans, because I didn’t know how to properly do a ship/sell. John Vincent and I get Kenny Reis involved and 10 days later we have the beautiful fir trim to match these doors. I know that is a long story, but my memory is that for the first time I saw the MCHC Team come together to create a masterpiece.
What does the Mid-Cape Experience mean to you? The Mid Cape Experience to me is a feeling of comfort. On any given day you could be helped by someone that has been with the company 30+ years. If you have a contract problem our credit team will help write it, and notarize things for you as well. The estimating department helps all of us and our contractors solve problems every day. I can never say enough about our yard staff, they move inventory in and out of here unbelievably. I’d love to see a time-lapsed video of what they do. All of this allows us to go home every night comfortably knowing the MCHC team has it covered.
What’s the greatest bit of advice a Mid-Cape team member has ever given you? Pam Divenuti gave me the best advice in my time here. I had just been through a really tough few months with customers that most of us have read about in newspaper. I questioned my judgment, my thought process, and felt like everyone was staring at me as walked through every location. I literally hated myself and felt it was my fault. During all this I was made an offer to go back and be a project manager for a very prestigious company. This wasn’t the first offer, but the only one I truly considered. Pam and I talked a few times on the phone, but in one of our talks she told me it was unfortunate that this happened to me and this was only a hiccup in my growth. Pam asked me to give it six months and stay the course. Six months came and went and I have never looked back. I never forget how that felt, but I thank Pam for believing in me so to speak.
What is one important skill every person should have? The ability to listen, not just hear things. I have to catch myself when I’m talking and listen.
What is one of the things on your bucket list? To see a MLB game in every ball park in America.